Information for Parents

Information for Custodial Parents

The following services are available:

  • eChild Support - Access the eChild Support web site, where CSS participants can register and access information about their cases.
  • How to Get Help (Custodial Parents) - Access FAQs (frequently asked questions) and other information.
  • CSS Services - Access more information about the services offered by CSS.
  • Application for CSS Services - Access a copy of this application on-line.
  • If you have a concern about your child support case, the Child Support Customer Service line can help. Call toll-free: 1-800-992-9457. (In the Martin County area, call 252-789-5225.) Additional information is available through the eChild Support web site or the Child Support Handbook or e-mail us.
  • CSS Worksheets/Guidelines - Access the worksheets and guidelines that CSS uses to calculate child support obligations.
  • Direct Deposit Services (EFT) - Custodial parents can have their child support payments deposited directly into their checking or saving accounts. This offers an easy and efficient alternative to receiving a check for their child support payment.
  • Debit Card Services (ncKIDScard) - Custodial parents can have their child support payments deposited directly into debit card accounts. This offers an easy and efficient alternative to receiving a check for their child support payment.
  • Centralized Collections Operation (NCCSCC) - Federal and state laws require that all child support payments be processed at one central location. NCPs and/or their employers can send child support payments to the NCCSCC, which processes and sends these payments to the appropriate custodial parents/payees.

Custodial parents (the person who is seeking child support) are responsible for:

  • Responding to all requests for information, appearing for interviews and court hearings, and submitting to paternity testing, if necessary.
  • Giving CSS caseworkers any information that they can about the NCP, such as:
    • Name and aliases, addresses, telephone numbers, and Social Security numbers
    • Current or former employers' names and addresses
    • Divorce, separation, or child support orders
    • Income information, such as tax returns, bank accounts, pay stubs, and property records
    • Names of friends, relatives, and organizations that could have information.
  • Providing the child's birth certificate (when available) plus any form, letter, or card that indicate parenthood, if paternity is at issue.
  • Notifying the CSS office of any changes in their status, such as name, address, custody of child, and the desire for continued services.
  • Cooperating with the CSS office. The failure of TANF or Medicaid recipients to cooperate could result in a loss of benefits. Cooperation is required unless good cause exists for not cooperating.
  • Staying involved in the case. A team effort produces the best results.

Information for Non-Custodial Parents

The following services are available:

  • eChild Support - Access the eChild Support web site, where CSS participants can register and access information about their cases.
  • To obtain information about your child support case, the Child Support Customer Service line can help. Call toll-free: 1-800-992-9457. (In the Martin County area, call 252-789-5225.) Additional information is available through the
  • eChild Support web site or the Child Support Handbook or e-mail us.
  • CSS Services - Access more information about the services offered by CSS.
  • CSS Worksheets/Guidelines - Access the worksheets and guidelines that CSS uses to calculate child support obligations.
  • NC Statutes Related to Child Support - Access the state statutes.
  • Centralized Collections Operation (NCCSCC) - Federal and state laws require that all child support payments be processed at one central location. NCPs and/or their employers can send child support payments to the NCCSCC, which processes and sends these payments to the appropriate custodial parents/payees.
  • Application for CSS Services - Access a copy of this application on-line.
  • Automatic Bank Drafts (EFT) - NCPs who are not under income withholding can have their child support payments automatically drafted from their checking or savings accounts. This offers an easy and efficient alternative to sending a check or money order as payment.
  • How to Get Help (Noncustodial Parents) - Access FAQs (frequently asked questions) and other information.

NCPs (the parent who is being asked to pay child support) are responsible for:

  • Responding to all requests for information and appointments. Failure to acknowledge a request could lead to court action.
  • Notifying the CSS agency of any changes in status, such as name, address, employment, custody of their child(ren).
  • Asking questions when they need information. The CSS staff provides any information they can to help NCPs through the process.
  • Knowing their rights. The CSS agency cannot provide NCPs with an attorney, but NCPs have the right to seek legal counsel.